troubleshooting:crestron:projectors_won_t_connect
This is an old revision of the document!
If one or more projectors do not respond to the Crestron.
(These are notes after the troubleshooting call with Lyle Weber from Mechdyne on July 26, 2018 at 10am).
You can confirm whether the Creston is connected to the projector by:
- Access the Crestron Service Menu
- In the Service Menu, then touch the “Connection Status” tab.
- There will be a list of projectors and green boxes on the left if they are connected. If anything is diconnected, then there will be a red box.
After trying things like:
- Pulling the power cable on the Creston unit on the rack.
- Using the “Crestron Tools” software for Windows.
- Pulling the power cable on the projectors.
The best solution is:
- Pulling the power cable on the projects, and waiting 3 minutes before plugging them back in. We tried unplugging for 30 seconds, but that was not enough.
- Once you plug it back in, go back to the service menu and “Connection Status” tab.
- Click the checkbox next to the desired projector, and then click “Connect” to try to get the Creston to find that unit again.
What the "Connection Status" tab looks like:
troubleshooting/crestron/projectors_won_t_connect.1532627145.txt.gz · Last modified: (external edit)