Problem: The Dtrack cameras do not connect, rebooting either the Dtrack server on the downstairs rack or the secondary servers on the mini-rack behind the center wall does not fix it.

Background: We experienced this problem after there was a “scheduled” power outage on campus in order to test our battery backup generators. This experienced this for the first time on May 23, 2022.

Fix: After troubleshooting with Jay Cochran at Mechdyne, the fix was to search for new hardware using the Dtrack software.

1. Ensure that Dtrack is stopped. If necessary, close the program, relaunch it, but do not click start.
2. Using the menus, click: Dtrack2 > Search hardware (F2).
3. A screen pops up that says it will take up to 90 seconds, click Ok.
4. Now on the main screen, click start again. It should work now.