If one or more projectors do not respond to the Crestron.

(These are notes after the troubleshooting call with Lyle Weber from Mechdyne on July 26, 2018 at 10am).

The best solution is:

• Pulling the power cable on the projects, and waiting 3 minutes before plugging them back in. We tried unplugging for 30 seconds, but that was not enough.
• Once you plug it back in, go back to the service menu and “Connection Status” tab.
• Click the checkbox next to the desired projector, and then click “Connect” to try to get the Creston to find that unit again.
• Note: It may take about 1 to 2 minutes for the Crestron to show a green box next to the projector (showing that it is communicating with the Crestron). If you do not see a change, then try exiting that screen and reloading the connection status screen again.
• Note: The Lamp Hours will not appear on the Display Menu for about 5 to 10 minutes (even after the projector is back in communication with the crestron again).

You can confirm whether the Creston is connected to the projector by:

• Access the Crestron Service Menu
• In the Service Menu, then touch the “Connection Status” tab.
• There will be a list of projectors and green boxes on the left if they are connected. If anything is diconnected, then there will be a red box.

Mechdyne & I discovered the solution above after trying these steps (to no avail):

• Pulling the power cable on the Creston unit on the rack.
• Using the “Crestron Tools” software for Windows.
• Pulling the power cable on the projectors.