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--- troubleshooting:crestron:projectors_won_t_connect [2018/07/26 17:51] – apenngrace
+++ troubleshooting:crestron:projectors_won_t_connect [2019/12/05 15:35] (current) – apenngrace
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 ====== If one or more projectors do not respond to the Crestron. ======
 (These are notes after the troubleshooting call with Lyle Weber from Mechdyne on July 26, 2018 at 10am).
+The best solution is:
+  * Pulling the power cable on the projects, and waiting 3 minutes before plugging them back in.  We tried unplugging for 30 seconds, but that was not enough.
+  * Once you plug it back in, go back to the [[crestron:service_menu|service menu]] and "Connection Status" tab.
+  * Click the checkbox next to the desired projector, and then click "Connect" to try to get the Creston to find that unit again.
+  * **Note**: It may take about 1 to 2 minutes for the Crestron to show a green box next to the projector (showing that it is communicating with the Crestron).  If you do not see a change, then try exiting that screen and reloading the connection status screen again.
+  * **Note**: The Lamp Hours will not appear on the Display Menu for about 5 to 10 minutes (even after the projector is back in communication with the crestron again).
 You can confirm whether the Creston is connected to the projector by:
@@ Line 8: / Line 16: @@
-After trying things like:
+Mechdyne & I discovered the solution above after trying these steps (to no avail):
   * Pulling the power cable on the Creston unit on the rack.
   * Using the "Crestron Tools" software for Windows.
   * Pulling the power cable on the projectors.
-The best solution is:
-  * Pulling the power cable on the projects, and waiting 3 minutes before plugging them back in.  We tried unplugging for 30 seconds, but that was not enough.
-  * Once you plug it back in, go back to the [[crestron:service_menu|service menu]] and "Connection Status" tab.
-  * Click the checkbox next to the desired projector, and then click "Connect" to try to get the Creston to find that unit again.